Because technology is outpacing humanity’s ability to keep up with it, we are faced with a growing amount of losses. Whether losses are measured in terms of units produced, quality of healthcare, customer satisfaction, etc., the common denominator of why our numbers do not measure up to expectations is the human being. As corporations continue to reengineer or downsize to “trim the fat,” they raise the bar on their production expectations. Now we are faced with a paradox of having fewer people with more tasks to accomplish. How can this be done? The answer, and what we believe corporate America is trying to do, is reinvent the way we do work. Doing things the way we have always done them will no longer obtain the goal. Therefore, we must think outside the proverbial box and question, why we do the things we do and the way that we do them.
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