IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services - ISBN:3598218451

IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

Date: 28 April 2011, 06:55

Free register and download UseNet downloader, then you can FREE Download from UseNet.

Download without Limit " IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services " from UseNet for FREE!

IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications) (Spanish Edition)
By Sueli Mara Soares Pinto Ferreira (Editor); et al.
* Publisher: K.G. Saur
* Number Of Pages: 402
* Publication Date: 2005-01-01
* ISBN-10 / ASIN: 3598218451
* ISBN-13 / EAN: 9783598218453
Product Description:
Satellite Meeting Sao Paulo, Brazil, August 18-20, 2004. For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

Download Links:

Download Link (High Speed Download)

Download Link (http://rapidshare.com/...35)

DISCLAIMER:

This site does not store IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services on its server. We only index and link to IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services provided by other sites. Please contact the content providers to delete IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services if any and email us, we'll remove relevant links or contents immediately.