Emotional Satisfaction of Customer Contacts - ISBN:9056294660

Emotional Satisfaction of Customer Contacts

Date: 12 November 2010, 03:26

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Book Description
Emotional, satisfaction, customer, contacts useyin Gungor is a visiting researcher at the UvA and an international consultant specializing in customer services, customer experience and emotional loyalty. He is a jury member of the National Contact Center Awards (NCCA) of the Netherlands, a judge in contact center world awards, and also serves as a member of Banking Advisory Board of European Financial Marketing Association (EFMA).
Product Details
* Paperback: 190 pages
* Publisher: Amsterdam University Press (January 22, 2007)
* Language: English
* ISBN-10: 9056294660
* ISBN-13: 978-9056294663

Emotional Satisfaction of Customer Contacts

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