Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond | Date: 13 April 2011, 17:39
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Conflict is everywhere, something we all experience on a regular basis. Whether it is learning that your spouse has an entirely different kind of vacation in mind than you do or that your boss's idea of your job differs from your own, conflict is simply an inevitable aspect of human relationships. As desirable as it might seem, there's just no way to live a conflict-free life.
Handled badly, conflict can do real harm, both to you and the people you care about the most. It can cripple your career and the businesses you work for. And it can leave its scars on your community and even your nation.
Handled well, however, conflict can be extraordinarily useful. If you have the skills needed to identify and resolve conflict, it can actually be your ally. It can help you identify and solve problems. And it can build deeper and stronger relationships, whether with your coworkers, supervisors and subordinates, or your closest friends and loved ones.
Most of us, though, haven't been lucky enough to have been taught those vital skills or to have learned the ways in which factors like perspective, emotions, goals, and power can create or drive a conflict. For better or worse, we've had to pick things up as we went along, beginning in our homes or schoolyards and going on from there. All with uneven results that can play out for the rest of our lives, burdening us with a default conflict "style" that may be dysfunctional at best and seriously harmful at worst.
[b]The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond[/b] is an opportunity for you to gain those essential skills. Its 24 lectures are brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, which receive equal emphasis in the course.
[hide=Course Lecture Titles]
[list][*]1.Why Conflict Management Matters
[*]2. The Adversary System
[*]3. Morton Deutsch and the Concept of Win-Win
[*]4. Perception, Perspective, and Punctuation
[*]5. Managing Multiple and Conflicting Emotions
[*]5.Managing Multiple and Conflicting Emotions
[*]6. Multiple, Complex, and Changing Goals
[*]7. Power—How Much We Need and How to Use It
[*]8. Conflict Styles
[*]9. Dysfunctional Conflict Strategies
[*]10. Principled Negotiation
[*]11. Preparing and Arranging to Negotiate
[*]11.Preparing and Arranging to Negotiate
[*]12. Negotiating Conflict Resolutions
[*]13. Listening in Conflict
[*]14. Dynamic Patterns in Close Relationships
[*]15. Disruptions in Close Relationships
[*]16. How Management Theories Affect Conflict
[*]17. The Manager's Role in Dealing with Conflict
[*]18. Getting Professional Help with Conflict
[*]19. Helping Others Manage Conflict
[*]20. Moral and Cultural Conflicts
[*]20.Moral and Cultural Conflicts
[*]21. Managing Moral Conflicts—Success Stories
[*]22. Managing Conflict's Aftermath
[*]22.Managing Conflict's Aftermath
[*]23. Teaching Our Children about Conflict
[*]24. Conflict Management—A Success in Progress
[/list]
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