Faster – better – cheaper. This is the challenge that software companies face every day. How to meet customer expectations in a world where continuously changing environments, organizations and technology is the rule rather than the exception. One way to meet these challenges is to share knowledge and experience – use what others have already learnt. This may seem self-evident, but experience shows that a lot of people struggle to get started. A lot of good books have been written on the principles and theories behind for example total quality management, change management and knowledge management. What makes this book different from the others is that this book is a practical handbook. It is intended for small and medium-sized software companies that develop software – and that need some help to get started with systematic improvement work.