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Book Details
Hardcover: 256 pages
Publisher: FT Press; 1 edition (September, 2010)
Language: English
ISBN-10: 013707543X
ISBN-13: 978-0137075430
Book Description
In Shopper Intimacy, two world-renowned retail experts draw on unprecedented in-store research to illuminate how shoppers actually think, feel, and act in retail environments. Then, they introduce the Retail Ecosystem Analytics Program (REAP), a rigorous, complete methodology for transforming this knowledge into winning campaigns, products, and formats.
Retail marketing is undergoing cataclysmic change, driven by upheavals in media, consumer attitudes, and the retail industry itself. To build brands and drive sales, retailers must invest more heavily in marketing. But how? With Shopper Intimacy, you will understand the customer more deeply than ever before朼nd be able to act on that knowledge.
Drawing on years of industry research, Rick DeHerder and Dick Blatt introduce a start-to-finish system for achieving true shopper intimacy. You抣l master powerful new tools for influencing shopper behavior杝upported by extensive case studies, charts, and real-world examples. You抣l also find indispensable performance metrics杋ncluding new ways to measure return on investment (ROI) from the standpoint of key stakeholders.
Shopper Intimacy brings together breakthrough insights for all retail segments, detailed data to support them, and practical techniques for applying and profiting from them.
Outstanding Retail Results in Five Steps
1. Understand shopper behavior more deeply.
2. Unlock the psychology driving shopper behavior.
3. Integrate this data to achieve shopper intimacy.
4. Identify and implement intimacy-driven strategies.
5. Measure and track your success.
About the Author
The authors have a deep involvement in the industry with complementary backgrounds. They collaborated to lead a great deal of the primary industry research and together have worked with the leaders of every industry segment. They are uniquely positioned to use their familiarity with the industry and the research to apply their personal experience to create a comprehensive review of marketing at retail with a guide for driving retail success.
Rick DeHerder was the founder of Array, a leading designer and manufacturer of fixtures and displays, with operations in North America and China and a network of strategic partners around the world. Prior to founding Array in 1999, Rick spent 24 years in both brand marketing as Executive Vice President at Mattel, and in the retail industry at Sears, working in the stores, regional offices, and headquarters. This broadbased experience gives him unique insight into the challenges of retail marketing at all levels.
Dick Blatt is the president of Planar World Consulting. He served as the CEO of POPAI朤he Global Association for Marketing at Retail, for 17 years. In this role, he was called upon to author articles and deliver presentations around the world on the subject of marketing at retail, its future, and its trends. He was also selected to provide The Center for Association Leadership with two case studies of excellence for going global and reinventing the association. During his tenure, one of the association抯 primary strategic goals was to integrate the marketing at retail medium in the strategic marketing mix. The association also expanded to include 20 country chapters, with an organizational presence on every populated continent.

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Intimacy   Shopper   Intelligence   Retail   Marketing