Microsoft CRM 3 For Dummies - ISBN:0471799459

Microsoft CRM 3 For Dummies

Date: 19 January 2011, 06:31

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Find out how to manage customer information to make your business more productive
Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.
Develop and manage customer relationships
Implement a sales process
Set up security and access rights
Generate quotes, orders, and invoices
Manage leads and opportunities
Create and use product catalogs

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