Help Desk 100 Success Secrets - Helpdesk Need to Know topics | Date: 28 April 2011, 05:10
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Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much more
By Gerard Blokdijk
* Publisher: Emereo Pty Ltd
* Number Of Pages: 180
* Publication Date: 2008-01-01
* ISBN-10 / ASIN: 0980459982
* ISBN-13 / EAN: 9780980459982
Product Description:
There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print:. This book is also not about a Help Desk's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a Help Desk: Advantages That Help Desk LAN Analysts, PC Technicians Can Do For Your Business, An Introduction to the Listening Processes Help Desk Program, Another Name for Desk Help Software, Applying Helpdesk Applications, Being a Helpdesk Supervisor, Benefits of Software Help Desk, Computer Call Center Help Desk Coping With the Demands of the Call Center Generation, Computer Help Desk in a Call Center Environment, Customer Service Help Desk - Pointers to Delivering World Class Customer Service, Defining Help Desk Customer Service, Delivering Solutions Through Microsoft Helpdesk Remote Assistance, Do I Need a Help Desk PC Technician?, Do I Qualify as a Call Center Help Desk Agent?, Do I Qualify as a Help Desk Administrator?, Each Level of Support Help Desk Procedures, Entry-Level Helpdesk Computer: The Answer For Small Businesses!, Frontline Defense: The Helpdesk Representative, Gain Entry to the IT World Through the Entry-Level in a Junior Level Help Desk Support Position, Get Access From Your Computer Administrator's Help Desk for Windows / Unix, Good For Us, We Have Front Desk Help, the Heroic Front Liners., Help Desk Analyst, Not Your Typical Customer Service Agent, Help Desk Computer Operations Officers Working Their Way in Securing Company Premises, Help Desk Coordinators: What They Can do for You and Your Business, Help Desk Engineer, A Career Worth Eyeing For, Help Desk Exceeding Customer Expectations, Help Desk Guides to Web Design Computer Programmers, Help Desk Jobs, Exciting Yet Challenging, Help Desk Managers Making a Difference for Their People, Help Desk PC Support to Answer Your Needs, Help Desk Receptionist: More than Just a Clerical Job, Help Desk Software Applications Tools for Excellent Customer Service, Help Desk Tech, Billing, Registrations, Retention and Telemarketing Working Together as a Team, Help Desk Technician - The Company's Main Man (or Woman), Help Desk: How to Troubleshoot With Your Client, Helpdesk: You Are a Specialist in Customer Support, Hewlett Packard Comes Out With HP Help Desk Services, Hewlett Packard Help Desk Facility, How Companies Provide Help Desk Remedies for Stressed-Out Agents, How Does a Help Desk PC Call Center Handle Angry Callers?, How to Prepare for a Career as a Computer Network Help Desk Technician, Importance of a Help Desk, IT Help Desk In-synch with Today's Technology, Let the Help Desk Support Consultant / Analyst do the Work, Need for a Help Desk Solution, PC Helpdesk: Computer Desktop Knowledge 101, PC Technician Help Desk Does Wonders, Reasons Why You Need Help Desk Applications in Your Company, Reasons Why Your Business Needs Desktop Support and Help Desk Administration, Relieving Help Desks of Help Desk Security Burdens, Relieving Stress for PC Help Desk Support Staff, Requirements to Become a Computer Help Desk Technician, Role of the Help Desk Desktop 3rd Level, Solutions for Computer IT Hardware, Technical and Accounts Services - Most Common Types of Help Desk Support, Technical Support Help Desk Troubleshooting Internet Connection Issues, Techniques on How to Handle Computer Help Desk Issues, Thanks for Help Desk Tech Support, The Basics About the Online Help Desk, The Benefits Derived From Teaching Help Desk Staff, The Benefits of Free Help Desk Support Software, The Downside of Working as a Help Desk Assistant, and much more
Summary: Good book, but...
Rating: 3
This is a pretty good book, all things considered. But the fact of the matter is that this book will only get you so far. You need to be able actually get out there and find these positions and books simply can't do that for you. Newspaper classifieds are OK, but in larger cities you need more up to date information than they can provide. It's usually best to get job postings directly from a businesses website. Or better yet, use some sort of portal service (there's a few out there, but in my experience the best is HelpdeskCrossing [helpdeskcrossing.com] because of the sheer quantity of jobs they post, and the obvious focus on this field). Basically, it takes job postings right from the company websites to make it easy to find jobs that are actually still available. And again, when on the job hunt, it's extremely important to be able to find and compare jobs fast before someone else lands the position you wanted.
All that said, once again, this book is great for what it is and I'm happy I bought it.
Summary: help desk job search
Rating: 3
Book was nice but I really like using http://www.HelpDeskCrossing.com to look for jobs because it has jobs only from employer websites and far more jobs than you will find on other job boards. It is really easy to navigate, quick login process, great support, tech and customer and really full with job offerings that keep being updated on a minute to minute basis. Great design to. check it out you wont regret it :=)
Summary: [...]
Rating: 5
I love using HelpDeskCrossing to help me find jobs. [..] has jobs only from employer websites and far more jobs than you will find on other job boards. It is more legitimate than any other job search website I have ever used and I am counting my success at my great job every day!
Summary: Helpdesk Helps Job Seekers!
Rating: 3
This book is very helpful in giving you the information you need to succeed, however I like to use www.Helpdeskcrossing.com because it has positions available from direct employer websites instead of the job boards that this book suggests. I will say that their 100 secrets to success are not all 100% inspired, some of the things they suggest are pretty obvious ideas, but they have a great way of presenting them and keep you interested, which is not easy with such a non-exciting subject matter.
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