Getting Change Right: How Leaders Transform Organizations from the Inside Out
Date: 15 April 2011, 14:46
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"Getting Change Right," is a timely guide for leaders who need to "get it right the first time" if they are to have any hope of sustaining success in today's faster paced markets. Given the accelerating pace of change in these first decades of the 21st century, leaders can no longer rely upon hierarchical authority, top-down directives, or the mechanics of compliance to accomplish needed changes. According to Seth Kahan, the key to successfully managing at today's pace of change is "engagement." Successfully leading change means embracing the notion that workers are volunteers who must be partners in building a shared understanding about the work that needs to be done. Because shared understanding can't be mandated, leaders need to facilitate important conversations rather than present complete solutions when approaching their staffs. These conversations need to welcome diverse - even opposing - points of view for shared understanding to catch fire and achieve extraordinary performance. This book shows business leaders how they can quickly and effectively transform their slow-moving hierarchical bureaucracies into efficient collaborative communities that continually delight customers and sustain consistent success in fast moving markets. Kahan outlines the seven lessons that collectively hold the key for engaging employees and getting change right. He provides practical techniques that leaders can immediately apply to catapult their performance. These include "Springboard Stories," which are real life examples that leaders can use to illustrate where a desired change has already taken place. "Touchstone Events" are gatherings that allow everyone to connect with what is essential to the work of change in a way that engenders powerful forward momentum. And "Breakthrough Sessions" are meetings that bring geographically dispersed people together to pool their knowledge and create collective intelligence to overcome entrenched obstacles in the brief span of a few short days.
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