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Free Cisco Unified Contact Center Express 8 Video Tutorials Features And Functionality
Free Cisco Unified Contact Center Express 8 Video Tutorials Features And Functionality
Date: 18 March 2011, 12:13

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Cisco Unified Contact Center Express 8 Video Tutorials Features And Functionality | 2.89GB

Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available.
Other benefits include:
* Simplifies business application integration
* Eases agent administration
* Increases agent flexibility
* Provides efficiency gains in network hosting
Contents:
UCCX 8.0 AppAdmin
UCCX 8.0 Licensing
CAD Client Configuration
CAD Configurable Answer Drop Feature
CAD Independant Client Configuration
CAD Integrated CDA
CAD Phonebook Search Nonmodal Feature
Cisco Mobile Supervisor and Reporting
CSD MTX Citrix Feature Support
EDBS
Editor Enhancements
HAoWAN
HRC
HRC Enhancements and Troubleshooting
RT Lite Direct Transfer Ax Line
RT Lite Historical Report
RT Lite Simple Join and Join AX Line
RT Lite Swap and Cancel Feature
RTPhone Support Overview
Security Improvements and Troubleshooting
WallBoard Support
DATE: 27 Feb 2010
TYPE: IT TUT
DISKS: 1 DVD
RELEASE INFO:
INSTALL NOTES:
1) Unrar
2) Burn/Mount
3) Enjoy!
Homepage: _http://www.cisco.com/en/US/products/sw/custcosw/ps1846/
Download Links
Hotfile
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