78 Important Questions Every Leader Should Ask and Answer - ISBN:0814474144

78 Important Questions Every Leader Should Ask and Answer

Date: 14 April 2011, 16:25

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"Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is ""I don't know"" or ""I can't tell you."" With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (""Why do you do business with our competition?"") * Employees (""What's a recent management decision you didn't understand?"") * And even themselves (""What do I want to be remembered for?"")"
Leaders struggle today with the volume and complexity of human relationships as well as the aspects of their jobs that don't directly involve people. Increasing demands challenge us with continual complications, too many choices, speed of change and action, and the sense of being caught in a whirlwind that defies the concept of life-work balance. We're expected to have all the answers, preferably before anyone else thinks about asking the questions.
Combine this gerbil-in-a-cage metaphor with the uncomfortable fact that most leaders haven't learned enough about leadership, and you have a dangerous combination. What is leadership? How is it different from being a manager? How can leaders keep their finger on the pulse of what's happening, inspire others to high achievement, guide their team members through difficult decisions, and still have time to actually finish a cup of coffee while it's still warm?

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