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21 Ways to Defuse Anger and Calm People Down
21 Ways to Defuse Anger and Calm People Down
Date: 21 April 2011, 10:55

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Author Michael Staver explains to the listener how to keep himself/herself calm when provoked by an angry party and how to sidestep angry reactions, such as sarcasm and personal attacks, and focus on the issues at hand. Staver also discusses what to do immediately when hostility flares up.

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